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Frequently Asked Questions

What makes Blundstone original?

Blundstone has been making these unique chelsea boots since 1870.

  • NATURAL FOOT SHAPE
    The Blundstones are shaped towards the human foot resulting in optimal comfort.
  • Pulltags (TREKLES)
    Blundstone’s iconic pull loops make it easy to put on and take off the chelsea boots.
  • WATERRAFTING
    Blundstones have been treated, making the boots water-repellent.
  • MAXIMUM COMFORT
    Shock Protection System (SPS) is a Blundstone patent built into most of our boots. The boots are specially designed to absorb shocks from every step, so you won’t get tired or sore feet anymore.
  • SEAMLESSLY BUILT
    The one-piece upper leather provides minimal seams on the boot that help protect against breakage and leakage.

What makes Vintage Handmade unique?

Vintage Handmade is a brand that stems from passion. Great passion for shoes. Made in a small factory in Porto, Portugal. Short lines and visits to the factory and the knowledge that is applied ensures a perfectly made leather boot.

What makes BC Hats special?

Bill Conner is a retired man from Australia who has a passion for hats. A creative man who still carries out his passion to this day.

How do I get my account login information?

Select the user icon which is located at the top right of the navigation bar on the website. Click on ‘Forgot password’. You will receive an email with a link to set a new password.

If you need more help, please contact customer service at info@bootsandstories.com.

Will my parcel be shipped for free?

Above €100 there are no shipping costs for the countries: The Netherlands, Belgium, Luxembourg and Germany. For other European countries shipping costs will be charged.

What is the return policy?

Did you order the wrong shoe or hat? Sorry, but you can return the products within 14 days after receipt. See the return condition here. We will refund the order upon receipt of your products, provided you meet the condition.

How do I take care of my shoes?

Click here to take care of our different products.

Do we offer warranty?

We only sell products of the highest quality. If you want to make a warranty claim, please fill in all the details on this page. Once we have received your application, we will assess your claim and contact you. To learn more about our warranty and to make a claim, please visit our warranty page. Unfortunately, we cannot process purchases that have not been purchased through our webshop.

Which country does this site come from?

Boots and Stories comes from the Netherlands.

I have not received the answer to my question?

If your question is not answered in any of the above topics, please send an email to info@bootsandstories.com. A member of our customer service team will contact you as soon as possible.

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